Last updated: 18.09.2026
1. Who We Are
This Privacy Policy explains how BeneluxLimo (“we”, “us”, “our”) collects, uses and protects your personal data when you visit beneluxlimo.com or book our services.
Data controller: Paxvel SRL
Registered address: Boulevard de l’Empereur 10 , 1000 Bruxelles, Belgium
Company/VAT number: BE 1015.153.795
Contact: book@beneluxlimo.com | +32 493 64 13 11
2. What Data We Collect
When you book a transfer or contact us, we may collect: your name, email address, phone number, pickup and drop-off addresses, flight/train details, passenger and luggage count, and payment information (processed securely by our payment provider — we do not store full card details).
3. Why We Collect It (Legal Basis)
- To provide and manage your booking (contract performance)
- To send booking confirmations, driver details and trip updates (contract performance)
- To respond to inquiries and provide customer support (legitimate interest)
- To comply with legal and tax obligations (legal obligation)
- To send occasional marketing communications, only with your consent (consent — opt-out anytime)
4. Who We Share It With
We share necessary booking details with our chauffeurs and our booking/dispatch system ([TransferVista] or successor platform) so your trip can be carried out. We may also share data with payment processors and, where legally required, with authorities. We do not sell your personal data to third parties.
5. How Long We Keep It
We retain booking and invoicing data for as long as required by Belgian/EU tax and accounting law (generally 7 years for financial records), and other data only as long as necessary for the purpose it was collected for.
6. Your Rights (GDPR)
As an EU resident, you have the right to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent at any time. To exercise these rights, contact us at book@beneluxlimo.com. You also have the right to lodge a complaint with your national data protection authority (in Belgium: the [Gegevensbeschermingsautoriteit / Autorité de protection des données]).
7. Cookies
Our website uses cookies — see our [Cookie Policy] for details.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.